Shipping & Freight

SHIPPING & ORDERING

We will ship products all over Australia.  Shipping charges are calculated at the checkout at the end of your online purchase.  Generally products are delivered with 2-7 business days depending on your location.

However, please keep in mind that some of the products we sell are considered dangerous goods (ie Resin), so freight costs and delivery times can vary.  Delivery times to WA also increase.  Contact us if you would like more information.

After ordering your products online, you will receive an email confirmation from Sanded Australia containing your order details.

Toll is our preferred courier for dangerous goods around Australia and delivery times will depend on the customer’s location, stock availability and the products that are ordered. Some shipping may also be made through Australia Post.

We can deliver to a work or home address but cannot ship to PO Box addresses because of some of our products will be have to be signed for (dangerous goods). If an attempt is made to deliver and the customer is not there, the courier will leave a contact note and return the package to the local depot. If you choose to make alternative arrangements or have instructions such as ‘leave at the door’ please make this very clear when placing your order. We cannot change shipping instructions once items have been picked up from us.

If an item is out of stock on our website and you wish to pre-order it or would like to know when it will be back in stock, please email us at info@sanded.com.au  or call us on 0431 023311.

SURFBOARD BLANK SHIPPING

Surfboard foam is very fragile, so we do our best to package our blanks securely to protect the foam and condition of the surfboard blank during transit. However, always check the condition of your blanks in the presence of the delivery driver before signing for the package.

PAYMENT OPTIONS

We accept payment through Credit Cards (Visa or Mastercard) in our online store at the point of sale. We also accept Direct Deposits and are happy to email customers quotes or invoices with our bank account details on for direct deposits. As soon as direct deposits have been confirmed, we usually ship the same day. Please keep in mind that any order, not placed through our website will incur shipping & handling charges.

PRICING

We reserve the right to change prices, product descriptions, make corrections and alter the website without notice.  Manufacturers and Suppliers are constantly changing prices.  Prices on this website are shown in Australian Dollars (AUD) and include GST.  We will notify customers of any significant changes affecting your order before we ship and request return confirmation.

PURCHASE POLICY

We are not responsible for the loss or damage of any items during transit as we have no control over any courier service.  If you receive a damaged package or a package that appears to have been tampered with, make a written note on the consignment note with the courier when you sign for the package. Please email us as well as notifying the local courier office ASAP – first day after delivery.

 

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